Got an order issue? A question to ask? For that and any other troubles, you’ve come to the right place. Check through the list below or get in contact with us.
Because we’re pretty quick at processing your order, unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.
However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below asap, and we’ll cancel your order if it hasn’t been processed yet.
SHIPPING & TRACKING
Does TIPITASTIC ship internationally?
We most certainly do. Premium Insured Shipping is free on orders over $50. On orders under $50, shipping fee for Premium Insured Shipping to the US is $4,95 for items under 3kg and $8,95 for items over 8kg. On orders under $50 to the rest of the world shipping the fee for Premium insured shipping is $6,95 for items under the 3kg and $9,95 for items over 8kg. Customers are responsible for any import duties, taxes or fees.
How long will it take for my order to ship?
We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.
Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. Try to plan ahead; if you’re purchasing for a trip on a popular holiday weekend, there’s a good chance a lot of other people are too.
Will I receive an email when my order ships?
Yes, as soon as the order ships an email automatically goes out including the tracking information. Be aware that it can sometimes take half a day or so for the tracking number to start showing updates.
Shipping from our USA Facility
2-4 Business Days
Shipping from our Manufacturers
5-15 Business Days
our USA Facility
5-20 Business Days
Shipping from our Manufacturers
7-28 Business Days
Note that these are estimated delivery times. Sometimes there may be delays due to the shipping carrier or international customs sorting, which is beyond our control.
Will my items be sent in one package?
Maybe! We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 2500+ products and several warehouse locations. Rest assured, you will get all your items.
I have not received my tracking information
Orders can take up to 5 business days to be dispatched. Please allow 5 business days to receive your shipping confirmation and tracking information.
If you have any issues receiving your tracking information, please don’t hesitate to submit a request with our team below.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
The tracking number says delivered, but I haven't received my order?
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
Does TIPITASTIC cover customs, duties, taxes, and VAT?
In some cases, international shipments will require import duties, taxes or customs fees to be paid. TIPITASTIC is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
For any further information on carriers, shipping times and tracking information please feel free to submit a request with our customer support team below. Also, if there are any issues regarding the shipping of your order, please submit a request with our team. Please keep in mind that once your order has been dispatched, TIPITASTIC is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
RETURNS & EXCHANGES
I would like to return or exchange a product
Customer satisfaction is our goal. All merchandise in unused condition may be returned for a refund or exchanged within 30 days from the date you receive it. The items must be in their original condition. You will have to pay the return shipping and in case of an exchange, we will shoulder the shipping cost for the new item.
In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a proof of the defect. Tipitastic will refund postage due to defects in merchandise.
After sending the item back, kindly send us the copy of the receipt and the Tracking Number and by then, we can process the store credit so you can reorder the product you prefer.
I would like an update on the status of my returns
Get in contact with our customer support team for an update on the status of your return.
Still got unanswered questions? Contact our support team here!